Top 10 FAQs

1. My license is invalid. What shall I do?

2. Audio tracks does not sync with moving pictures, why?

3. The converter doesn’t convert the entire video. It shows complete when encoding status reaches 70% or so. Why?

4. My output video is twice of the original video playback speed. Is there a fix?

5. Can Any DVD Converter convert CSS protected and Region locked DVDs?

6. How to rip DVD to a whole video file, but not separated files? (for Any DVD Converter only)

7. Any DVD Converter only rips 40 mins of a 2 hrs DVD movie. Why?

8. Why am I not able to download YouTube videos?

9. Can I upgrade my paid Any Video Converter to Any Video Converter Ultimate?

10. The quality of output files is not very good. How can I improve it?

 

Purchase FAQs

1. Is it safe to purchase via the Internet?

2. What kinds of payment options do you offer?

3. Am I entitled to a refund?

4. Can I remove "Extended Download Service" while ordering via Swreg?

5. Does the price include value added tax while ordering via Avangate?

6. Can I get a CD package when purchase your product?

7. What if I was charged twice for the same product?

 

License FAQs

1. I paid but did not receive license code. Why?

2. How to register the product?

3. My license is invalid. What shall I do?

4. Does the license work for both Windows and Mac version?

5. Can I use one license on multiple computers?

6. My code becomes invalid after installing the new version. Why?

7. What if I lost the license code?

8. I need to register the program every time I want to use it. Why?

9. How can I register or run the program with full control under a limited user?

 

Install & Uninstall FAQs

1. While installing Any Video Converter Freeware, I get a popup window to ask me to install AVG Security Toolbar, what can I do next?

2. How to remove AVG Toolbar?

3. When I try to install the new version, I get an error message that reads "delete file failed: code 5. Access is denied". Any idea?

4. I do not want to keep your program on my computer, how to uninstall it?

5. When I try to install the program, I get the error message" the downloaded setup file is corrupted, try to get another copy", how to fix it?

6. Do I have to install AnvSoft Virtual Sound Driver while installing Any Video Converter Ultimate?

 

Updates & System

1. Can I get free updates?

2. I do not want to get free updates information, how to do it?

3. Can I upgrade my paid Any Video Converter to Any Video Converter Ultimate?

4. I prefer an old version, is it available?

5. What's the difference between Any Video Converter Freeware, Any Video Converter Pro, Any DVD Converter Pro. and Any Video Converter Ultimate?

6. What platform does your program support?

7. Are there Mac versions available for Any Video/DVD Converter or Any Video Converter Ultimate ?

8. Is Any Video Converter compatible with Windows 8 or Windows 8 RT?

 

DVD Ripping (for ADC/AVC Ultimate)

1. How to rip copy protected DVD with ADC/AVC Ultimate?

2. ADC/AVC Ultimate cannot completely convert DVD movies. It only rips 40 mins of a 2 hrs DVD movie. Why?

3. How to rip my DVD into one file, but not separated files?

4. How to rip DVD movies by chapter?

5. How to rip a DVD movie by title?

6. Can I merge some DVD movie titles on the source file pane?

7. Is there a way to disable the director’s commentary when converting a DVD?

8. How do I change the language to my preferred audio language?

9. Can I choose my preferred subtitles to convert a DVD movie?

10. Can I choose my preferred DVD angle?

11. Output video and audio are out of sync. Is there a fix?

12. Can Any DVD Converter support converting PAL DVD to NTSC formats?

13. Can Any DVD Converter burn DVD movie to a blank DVD?

 

Video Editing

1. How to rip a certain segment of DVD or Video movie?

2. How to clip a DVD or Video movie?

3. How to crop DVD or Video movie?

4. How to merge several videos into one file?

5. Can I merge the clipped videos?

6. The program crashes when I try to convert merged videos. Any solution?

7. I try to trim a FLV video, but the output doesn’t show exactly as what I trimmed. Why?

8. How to rotate or flip a video?

9. How to adjust brightness, contrast of the video?

 

Audio/Video Converting

1. The audio does not sync with moving video pictures perfectly. Why and how to fix it?

2. Is sound normalization available?

3. Can I disable the audio in the video?

4. How to get better audio quality?

5. My output video is twice of the original video playback speed. Is there a fix?

6. The converter doesn’t convert the entire video. It shows complete when encoding status reaches 70% or so. Why and how to fix it?

7. My output video is upside-down. Is there a fix?

8. I receive “Insert failed” message while trying to add a video. Any idea?

9. How to add video subtitles and choose audio tracks?

10. How to disable/turn off video subtitles?

11. I cannot convert the external subtitles into the output file. Why?

12. How to keep the output video’s frame size the same as input video?

13. The quality of output files is not very good. How can I improve it?

14. Can I remove the video codec from the output file name?

15. I cannot preview video within the converter. Is there a fix?

16. Can I preview videos in a big window?

17. Can I restore default video and audio settings?

18. The output *.avi video playback is too fast in PowerPoint. Any solution?

19. I cannot load VOB files from the "Video_TS" folder of a standard DVD. Why?

20. I loaded a wmv file for conversion but got this error message: "Convert failed: ERROR: Could not open required DirectShow codec G2M.dll …Cannot find codec matching selected –vo and video format 0x334D3247." Can you help?

21.The default frame size cannot meet my need. How to get my desired video frame size?

22.Can Any Video (DVD) Converter convert DRM protected iTunes M4V videos?

23.Can Any Video (DVD) Converter convert audio files?

24.Can Any Video (DVD) Converter support multiple-core?

 

YouTube Videos Downloading

1. Why was I asked to log in YouTube account?

2. There are different URLs in YouTube, which should I use?

3. How to download YouTube videos? Where is the YouTube video URL?

4. Do I have to download YouTube videos one by one?

5. How Can I find my downloaded video?

6. Any Video (DVD) Converter fails to convert a YouTube video. It says “insert failed”. Any idea?

7. Why can't I convert the downloaded video?

8. YouTube videos has been available in a range of quality levels. Can I choose video quality?

9. How to download the videos without converting?

10. I get "Winsock failed" error while trying to download YouTube video. How do I fix that?

11. Can I download video from other website except YouTube?

12. Why can't I download Nico Video?

 

Video Files Management

1. How to hide/show the file management panel?

2. How to set output folder?

3. Where can I get the converted video files?

4. Can I sync the converted files to iPod and PSP directly?

5. How to Enable/Disable Output Profiles?

6. Can I manage output files by output profiles?

7. Can I add a batch of files into the program?

8. When I add the video, it told me there is no audio in the file?

9. What are the supported input/output formats and media devices?

10. Why can't I play my HTML5 video in the browser?

 

Video to CD/DVD

1. Can I choose DVD Menu in Any Video Converter Free version?

2. Does the demo version of AVC/ADC have DVD Menu?

3. How to burn video to DVD/AVCHD DVD?

4. What types of media are supported?

5. Is it possible to erase DVD with AVC/ADC?

 

Video Recording

1. How to start and stop the recording function?

2. After recording, there is no audio in my PC? How can I fix it?

3. Nothing happen after clicking record button?

4. How can I find my recorded video?

5. My recorded video and the audio is out of sync, how to fix it?

 

Video Playing (for Any Video Converter 5)

1. How to play video with Any Video Convertr 5?

2. What should I do if I would like to convert the playing video?

3. What should I do if I would like to preview converting video in Play Video tab?

4. How to set the playing video topmost of the screen?

5. Can I change the video size or rotate the video while playing?

6. I would like to get some detailed information about the video currently playing. What shall I do?

 

Advanced Options Setting

1. General

2. Audio

3. Video

4. Online Video

5. DVD (for ADC/AVC Ultimate)

6. Subtitles

7. Video Record (for AVC Ultimate)

8. Advanced

 

Other Enquiry

1. How to get the program into my native language?

2. Can I write review about your product?

3. Do you have any Affiliate Program?

4. Who should I contact if I want to enquiry about business cooperation?

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