ANY DVD CONVERTER / ANY VIDEO CONVERTER

Q1. What if I lost the license code?

You can retrieve your license code online. Just go to Retrieve License Code . You will be required to provide the email address you used to purchase the product.

If you fail to retrieve license code via the online auto service, please contact us at support@any-video-converter.com to request your original license. Please provide us with detailed information about your purchase, such as email address, user name, etc.

 

Q2. How can I get the product and license?

Once you complete the online order, you were supposed to receive an email with the order information and license code.

Trial version of Any Video Converter Pro is available on our website. For your convenience, just click here to download the program.

If you order a copy of backup CD plus to the program, please allow about 10 days for delivery. If you need to use the program urgently, we suggest you download the program from our website.

 

Q3. I paid but did not receive license code. Why?

You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox.

If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.

If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

To retrieve your license code, please refer to What if I lost the license code?

 

Q4. My license is invalid. What shall I do?

There are three possibilities:

1. Your user name contains punctuation, symbols or special characters.

For example, the character Ÿ, the symbol $, or the punctuation ’, will not be recognized by the program. Some French, Greek, Italian, German, Dutch, Japanese, Chinese or Spanish characters will not be accepted by the program.

If your license code is invalid due this reason, please contact us for a new code with the user name in English characters as you prefer.

2. Blank spaces are accidentally added.

Please mind that license information is case-sensitive. Do not enter any extra blank space to the license name or code.

3. The license does not match the program.

Please note that we have several similar but different programs. Please match the license with the very program you use.

For instance, if you purchase Any DVD Converter, but accidentally download Any Video Converter, then you will fail to register the program. You shall download Any DVD Converter instead.

 

Q5. Audio tracks does not sync with moving pictures, why?

You can solve the problem by setting the A/V Sync. Please go to the right pane of the main window of Any Video （DVD） Converter, unfold Audio Options, and then set "A/V sync" option to "Default". It's recommended to close other programs especially anti-virus before encoding.

You can also click Edit > Options > Video, and you will find "Default sync factor" control bar. It's a factor to reach synchronization. The bigger value you move to, the better accuracy of sync you will get, meanwhile, the encoding duration will also become longer.

Or, please add source video to Kmplayer, right-click on the preview window, click Media Info, and then set the video framerate and audio sample rate parameters in Any Video (DVD) Converter according to the Media Info to try again.

Please note that some source video files may be encoded with defects that would disrupt or mislead the converting process. This sometimes will cause converting errors and the out-of-sync problem. In this case, it’s suggested that you change output format or the input files.

Notes for installing KMPlayer:

After installation process, when you press 'Next', you will be asked whether to install "PandoraTV Ask Toolbar", please simply uncheck all the three options to ignore these garbage toolbars. Otherwise, it will changed your default search engines in IE and Firefox, as well as the homepage.

 

Q6. The converter doesn’t convert the entire video. It shows complete when encoding status reaches 70% or so. Why?

The problem may be caused by the bad frame. You can skip this bad frame by checking "Avoid incomplete conversion" option under the “Advanced” tab of the Options window.

 

Q7. My output video is twice of the original video playback speed. Is there a fix?

For some special videos, the duration of the output video is only half the time or twice of the input video duration. You can solve this problem by adding this command line –speed x to the “Additional MEncoder options” under the Advanced tab of the Options window. (x=Output video duration/ Input video duration)

Supposed the original video duration is 30 seconds, but output is 15 seconds, so you can add this command line -speed 0.5 to “Additional MEncoder options” to try again.

If original video duration is 30 seconds, but output is 60 seconds, you should use this command line –speed 2.0 instead in the “Additional MEncoder options”.

 

Q8. Can Any DVD Converter convert CSS protected and Region locked DVDs?

Yes. Any DVD Converter can rip copy protected and region locked DVDs, e.g., Transformers 2, Star Trek, District 9, Inglourious Basterds, G.I. Joe, The Proposal, Up, etc.

To rip copy protected DVDs, you should click tab Edit > Options > DVD, and check "Ripping DVD titles in DVDNav mode" option.

 

Q9. How to rip DVD to a whole video file, but not separated files? (for Any DVD Converter only)

A: Before opening a DVD, please click Edit > Options > DVD, and then check "Do not separate a DVD video disc as titles".

 

Q10. Any DVD Converter only rips 40 mins of a 2 hrs DVD movie. Why?

A: It's quite possible that Any DVD Converter doesn't decrypt the copy protection completely. Please follow the suggestions below to try again:

1. Please use DVDSmith Movie Backup (freeware developed by us) to remove the protection and copy the "Full Disc" to your hard drive first, and then use Any DVD Converter to add the entire copied folder as a DVD disc and rip.

2. If problem persists, please use Any DVD Cloner Platinum which can decrypt more recent DVD copy protection. Use "Full Disc" mode in Any DVD Cloner Platinum to copy the DVD movie to DVD Folder, and then use Any DVD Converter to convert the DVD folder.

In Any DVD Converter, please click menu "File > Open DVD Folder" to import the DVD folder to the program.

 

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